Marvelloux Design Academy Private Limited is committed tomaintaining transparency, fairness, and accountability in all its academic andadministrative processes. This policy outlines the conditions for fee refunds,refund timelines, and the grievance redressal mechanism available to students,candidates, and stakeholders.

• All refund requests must be submitted in writing through email or by submitting a signed application to the academy administration.
• Refunds shall be processed only after verification of payment records and supporting documents.
• Any applicable deductions shall be clearly communicated to the candidate.

• If a candidate withdraws admission before the commencement of classes, up to 90% of the fees paid may be refunded.
• Registration, application, or processing fees (if applicable) are non-refundable.

• Candidates withdrawing within seven (7) calendar days from the commencement of classes may be eligible for a refund of up to 25% of the course fee, subject to administrative deductions.

• No refund shall be applicable once seven (7) days have elapsed from the date of course commencement or if the candidate has attended classes beyond this period.

• In the event that a course or batch is cancelled by Marvelloux Design Academy, candidates shall be entitled to a 100% refund of fees     paid.

• Refund requests arising from medical emergencies or other extraordinary circumstances may be considered on a case-by-case basis by the Management Committee upon submission of valid documentary evidence.

The following charges, where applicable, are non-refundable:

• Registration Fee
• Admission Processing Fee
• Examination Fee already remitted to third parties
• Cost of study materials already issued
• Uniforms, kits, or merchandise provided to the candidate

• Refund requests shall be acknowledged within 3 working days of receipt.
• Approved refunds shall be processed within 15 working days from the date of approval.
• Refunds shall be made through the original mode of payment or through bank transfer to the candidate's registered bank account.

The Academy is committed to providing a fair, transparent,and timely mechanism for addressing grievances related to admissions, training delivery, assessments, certification, placements, administration, and studentservices.

This policy applies to:

• Students and trainees
• Parents/Guardians
• Faculty and trainers
• Staff members
• Other stakeholders associated with the Academy

Grievances may be submitted through:

Email: hello@marvelloux.academy

MarvellouxDesign Academy Private Limited
Phase 1 , Gayathri Building , Basement floor, Technopark,
Thiruvananthapuram,Kerala-695581

• The grievance shall be acknowledged within 3 working days.
• The concerned department shall review and attempt resolution within 7 working days.

• If the complainant is not satisfied with the resolution, the matter may be escalated to the Grievance Redressal Committee.
• The Committee shall review the case and provide a decision within 10 working days.

• If the grievance remains unresolved, the matter may be escalated to the Managing Director/Authorized Management Representative for final review.
• A final decision shall be communicated within 15 working days.

The Grievance Redressal Committee shall consist of:

The Committee shall meet as required to review and resolve grievances in a fair and impartial manner.

All complaints and grievances shall be treated confidentially. Information shall be disclosed only to persons in the investigation and resolution process.

This policy shall be reviewed periodically by the Managementof Marvelloux Design Academy Private Limited and may be revised as required to ensure compliance with applicable regulations and best practices.

Approved By: Management, Marvelloux Design AcademyPrivate Limited
‍Effective – From 11 day of June 2024.
Version: 1.0